Latest Notice - Up to date important information about the site

Our site remains closed. We do not know exactly when we can re-open. We await information from the Government and/or our landlords Forestry England.

There are no businesses open in Kielder. Fuel available from our self service chip and pin fuel station. [No other services on the site.]

Note: We are within an extremely new and dangerous period, both economically and medically. Therefore information, advice and guidance will be 'best practice' under such conditons and should not be considered right or wrong, but part of the journey.
Most camping establishments will be doing their utmost to keep their business either afloat or safe. Especially once they can open. We are no different. Therefore, any additional advice gleaned is always listened to with an open ear.
We will not always get things right, but we are doing the best we can.

The site has been closed with all bookings affected INDEFINITELY POSTPONED. An e-mail has been sent to all booked pitches, up until end of May. We are awaiting Government guidance.
A few questions we have had during the restrictions.

*FAQ: I'd like to book up for later on in the year, your site won't let me do this.
Answer: Due to the uncertainty in when we can re-open we have closed automatic online bookings. However, if you do wish to book, send an e-mail and we'll provisionally book you in. Payment will be requested once we know we can honour the requested dates. [This will be via a secure online payment request] Please note: we will only be accepting booked and fully paid customers once restrictions are lifted. No non booked arrivals or 'on the off chance' visitors. We will need to maintain a strict control of numbers on site until conditions return to a more relaxed state.
*FAQ: I don't know when I can come again?
Answer: No problems whatsoever, we will honour whatever date you pick, even next year or the one after. [Subject to availability]
*FAQ: I booked with a tent, can I change the accommodation?
Answer: No problem, we'll transfer any monetary value to the new pitch, pod or caravan selected. We are extremely flexible.
*FAQ: Can my friend have it instead?
Answer: Yes, As long as they are as nice as you. just quote the unique reference number.
Not so FAQ : Can I bring my pet crocodile?
Answer: No.
*FAQ: I'm booked in for the Dirty Reiver, will my booking move across to the new date?
Answer: Yes. This will be done automatically when the new dates are agreed.

*FAQ: I don't want to transfer dates....I want a full refund.
Answer: Regrettably because we were closed by the Government, Force Majeur comes into force with our T's and C's. If you have travel insurance, use this to effect a refund and infom us. However, we have done the best from a bum deal...transferred the pitch to a date, you can pick, in the future. This is not perfect, but it's a meeting in the middle. This is clearly not a 'one size fits all' solution.

*FAQ: Even if restrictions are lifted I am vulnerable. I do not want to visit and will need to cancel my booking. Can I still transfer dates to an indefinite period.
Answer: Yes. No problems at all, just inform us that you wish to postpone via e-mail.
*FAQ: Will your site be imposing any restrictions on numbers?
Answer: Yes. We will reduce booking levels and ensure social distancing is in force. Further information will be available once we are aware of the Governments directives and advice.
*FAQ: Some sites have closed their toilets, I have a tent. Will your toilets be closed?
Answer: We will allow booked visitors without toilet facilities to use our ablutions. Any visitors who have their own showers/loos must use these. Further fine tuning and instructions will be available on arrival. However, any persons unhappy with this arrangement need not visit.